Senior ServiceNow Architect

Senior Service Now Architect

We are searching for the best talent for a Senior Service Now Architect to be located in Raritan, NJ.

Role

Purpose:

Serve as the primary Service Now Platform Architect for a designated process domain (for example: HSRD, Source2

Pay, LSD). You will own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson's enterprise Service Now platform. This is a hands-on technical leadership role in a large, highly governed environment where technical judgment, upgradeability, and solution quality are paramount.

• Platform Architecture & Delivery

  • Own end-to-end platform architecture and configuration decisions to support process domains.

  • Translate business needs into scalable platform solutions that align with enterprise architectural standards and long-term platform strategy.

  • Prefer configuration-first approaches; justify any customizations with clear cost/benefit, upgrade impact and supportability analysis.

  • Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required.

• Platform Engineering & Code Quality

  • Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability.

  • Author and maintain performant, maintainable code and automated tests where applicable.

  • Establish and enforce coding/configuration patterns that protect upgradeability and minimize technical debt.

• Security, Access & Governance

  • Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment.

  • Consider performance, audit readiness and separation-of-duties when designing access and data protection controls.

  • Work with security and compliance teams to ensure solutions meet regulatory and internal requirements.

• Upgrade Readiness & Platform Sustainability

  • Make pragmatic decisions that prioritize platform sustainability: refactor or remove custom logic that conflicts with out-of-box capabilities and upgrade paths.

  • Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation.

• Domain Expertise & Collaboration

  • Act as the subject matter expert for Service Now platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams.

  • Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives.

  • Mentor and coach developers and integrators on enterprise best practices and standards.

Required Experience & Skills

• Minimum 7 years hands-on Service Now platform architecture design and implementation experience on large-scale, enterprise platforms (not delegated work).

• Demonstrable experience designing and implementing Business Rules, Script Includes and ACLs in a governed environment.

• Strong functional knowledge and practical experience in at least one Service Now process area (e.g., HSRD, Source2
  
  Pay, LSD).

• Strong technical judgment with documented examples of decisions that balanced performance, security, maintainability and upgrade impact.

• Excellent verbal and written communication; able to explain design tradeoffs clearly to both technical teams and business stakeholders.

• Prepared to discuss specific real-world examples of technical decisions and implementations during interviews.

Strongly Preferred

• Two or more current Service Now certifications such as:

  • Certified Implementation Specialist (CIS) — ITSM, CMDB, ITOM

  • Certified Application Developer (CAD)

  • Certified System Administrator (CSA)

• Direct experience planning and executing major Service Now upgrades, including remediation of customization-related upgrade issues.

Competencies & Behaviors

• Technical leadership: makes and defends architecture choices; drives consistency across teams.

• Problem solving: breaks down complex problems, anticipates downstream impacts.

• Collaboration & influence: builds trust with stakeholders, negotiates tradeoffs, and drives consensus.

• Attention to detail: produces high‑quality deliverables…