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ServiceNow Specialist
Job in
New Brunswick, Middlesex County, New Jersey, 08901, USA
Listed on 2026-07-01
Listing for:
Globalpoint Inc
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant
Job Description & How to Apply Below
Service Now Specialist
Location – Remote/Onsite
Start Date – Apr 2nd week
Overview
The Enterprise Legal group is seeking a Service Now Specialist to join our Work Management BAU Squad. This role will also be part of the Service Management Technology (SMT) Center of Excellence (COE), ensuring alignment with platform standards, release roadmaps, and end-to-end deployment processes. Preference is for an on-shore resource; however, candidates from EMEA, LATAM, or other regions will be considered.
Key Responsibilities
- Partner with the TPO (Technical Product Owner) to shape solution designs, validate requirements, and define scalable technical approaches.
- Perform techno-functional analysis, translating business needs into clear functional and technical specifications.
- Design, configure, and develop on the Service Now SMT platform, including workflows, integrations, catalog items, UI policies, and automation.
- Support BAU activities: issue remediation, minor enhancements, system optimization, testing, and documentation.
- Ensure platform governance, adherence to best practices, and maintain high-quality delivery.
- Collaborate with cross-functional squads, architects, and platform owners to align with enterprise standards.
- Design and document functional solution designs, process flows, and configuration strategies
- Contribute to platform governance through alignment with SMT COE standards and release practices
- Support BAU operations and continuous improvement initiatives within the Work Management domain
Required Skills & Experience
- Strong stakeholder engagement and influencing skills
- 5+ years of Service Now hands-on development & solutioning experience
- Ability to operate in a techno-functional hybrid role, engaging business stakeholders as well as contributing to development.
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