Technical Product Manager – Commercial Operations

Technical Product Manager – Commercial Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Position Summary

Bristol Myers Squibb is seeking an experienced Technical Product Manager to join the Commercial Operations Team.

In this role, you will serve as a key functional expert on our applications supporting Commercial Operations (US & Ex-US) and Global Patient Services (GPS), bridging the gap between business stakeholders and technical delivery teams. You will lead requirements management, ensuring compliance with GxP standards and enterprise best practices.

This high-impact position demands deep business acumen, strong analytical thinking, and the ability to partner seamlessly with global, cross-functional business and technical teams in a dynamic Agile environment.

Key Responsibilities

Requirements & Functional Analysis

• Own and create epics, features, and user stories by translating business requirements, and design outcomes, into clear, actionable backlog items.

• Partner closely with Product Owners to define scope, prioritize the backlog, and align deliverables for system major and minor releases.

• Lead and actively participate in backlog refinement and grooming, conduct requirement gap and impact analysis, and functional risk assessments, ensuring stories are well-defined, appropriately sized, and ready for sprint execution.

• Collaborate with cross functional teams to incorporate technical design considerations, dependencies, and acceptance criteria into user stories.

• Ensure user stories align with Salesforce platform standards, system architecture, and GxP/CSV compliance requirements.

• Support defect triage and production issue management by translating defects and incidents into prioritized backlog items and tracking them to closure.

• Coordinate with BMS HYD teams, Product Owners, and business stakeholders to ensure cross-team alignment, dependency management, and transparent communication.

• Mentor and guide team members on requirement management best practices, sprint delivery, and release demos

• Identify opportunities where AI-based capabilities can enhance business workflows, translation processes, release demo development, and other operational efficiencies.

• Drive continuous improvement and process efficiencies across releases and enhancements, including the thoughtful adoption of automation and AI-enabled capabilities

• Support release readiness and post-release activities by ensuring deployment coordination, documentation alignment, and operational stability.

• Author and maintain GxP documentation and SDLC artifacts in adherence to pharmaceutical industry compliance standards

Qualifications

Education

• Bachelor's degree in computer science, Management Information Systems, or a related field (required)

Experience

• 5–7 years of experience in technical product management, enterprise application delivery, and cross-functional leadership on large enterprise implementations

• 3+ years of experience with Salesforce technology

• 3+ years of experience working in JIRA, Confluence, Figma (Wireframes)

• 2+ years of experience in the pharmaceutical industry (preferred)

• Cell Therapy domain knowledge (a plus)

• Proven experience working with onsite and offshore delivery teams; systems supporting multi-product, multi-region environments (preferred)

• Experience leveraging AI-enabled tools to support business analysis activities…