NA & GCSO Center Senior Specialist

NA & GCSO Performance Center Senior Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

We are searching for the best talent for a NA & GCSO Performance Center Senior Specialist.

Purpose:

The NA & GCSO Performance Center Senior Specialist supports and independently leads components of risk-based monitoring execution within the Performance Center (PC) for North America. The role performs complex monitoring reviews, identifies potential compliance gaps, documents defensible findings, and drives high-quality trend analysis across transactional and behavioral data.

In addition, the Senior Specialist supports and coordinates execution of regionally assigned compliance training programs within North America IM, helping ensure trainings are delivered consistently, completed on time, and aligned with required curricula. The role provides day-to-day guidance to peers and helps resolve execution issues and escalations.

The Senior Specialist delivers monitoring and training activities accurately and consistently in alignment with global and regional compliance expectations, partners with cross-functional stakeholders to support proactive risk identification and mitigation, and contributes to continuous improvement through feedback on methodology, controls, and reporting.

You will be responsible for:

• Leading execution of centralized monitoring reviews for assigned risk areas in accordance with established frameworks, methodologies, and standard operating procedures; providing guidance to peers on approach and documentation standards.
• Performing complex reviews of transactional and behavioral data to identify potential compliance risks, anomalies, or control gaps; applying judgment to distinguish true risk from false positives and recommending next steps.
• Documenting review steps, findings, and supporting rationale with a high standard of clarity and defensibility in required tools/templates to ensure audit-ready records; coaching others on documentation quality as needed.
• Categorizing findings, applying defined thresholds, and supporting timely escalation in line with governance requirements; preparing clear summaries to enable decision-making by Compliance stakeholders.
• Contributing to, and as assigned leading, quality checks and calibration activities; addressing feedback and driving actions to improve accuracy, consistency, and cycle time of monitoring outputs.

• Synthesizing patterns, themes, and recurring risks across monitoring outputs; translating insights into clear narratives and actionable recommendations.
• Supporting and, as assigned, leading preparation of consolidated monitoring summaries and periodic reporting for regional and global compliance stakeholders; ensuring accuracy, consistency, and appropriate context.
• Partnering with Operational Intelligence to incorporate monitoring insights into dashboards, metrics, and analytical products; helping define requirements, validate outputs, and interpret trends for stakeholders.

• Providing continuous improvement input on monitoring methodologies, sampling strategies, review criteria, templates, and guidance documents; piloting refinements and sharing learnings to support standardization.
• Supporting maintenance and enhancement of documentation standards, audit readiness, and governance practices across monitoring processes; identifying control gaps and recommending pragmatic remediation actions.

• Contributing to knowledge sharing within the Monitoring & Trending team, including mentoring of peers, participation in team discussions, and capture of lessons learned and best practices.

• Supporting and coordinating execution of regionally assigned compliance training programs in accordance with global requirements, defined curricula, and rollout plans; proactively managing dependencies and risks.
• Leading day-to-day coordination of compliance trainings for PC teams and other in-scope audiences, supporting timely completion across locations and addressing execution issues as they arise.
• Supporting operationalization of updates to training requirements (e.g., new/revised policies, standards, risk priorities) by coordinating local rollout, communications, and reinforcement activities.
• Partnering with Compliance Capability, Learning, and regional Compliance teams to align training execution with enterprise compliance frameworks, avoid duplication, and ensure consistent learner experience.
• Monitoring training execution effectiveness through completion metrics, learner feedback, and observed compliance outcomes; identifying improvement opportunities and…