ServiceNow Platform Architect

Overview

New Brunswick, NJ | 8 - 10 years of experience

Role:
Senior Service Now Platform Architect with end-to-end ownership of the Service Now platform. The role is responsible for driving the architectural strategy and delivering scalable, secure, and business-aligned solutions across the enterprise.

Location and basic eligibility details are provided in the original posting. This description focuses on the responsibilities, qualifications, and success criteria for the role.

We are seeking an experienced Senior Service Now Platform Architect to take end-to-end ownership of the Service Now platform. The role is responsible for driving the overall architectural strategy and ensuring the delivery of scalable, secure, and business-aligned solutions across the enterprise. The ideal candidate will bring strong expertise in HR Service Delivery (HRSD), with additional exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) as value-add capabilities, along with the ability to engage effectively with senior stakeholders.

• Strong, hands-on experience in Service Now Platform Architecture and enterprise solution design.
• Deep expertise in HR Service Delivery (HRSD) (mandatory).
• Exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) (good to have).
• Proven experience in Service Now integrations, including REST/API-based integrations and middleware patterns.
• Solid understanding of platform governance, health, security, and best practices.
• Strong stakeholder management and communication skills, with the ability to work effectively at leadership levels.
• Experience guiding cross-functional teams and ensuring adherence to architectural standards.

• CTA (Certified Technical Architect)
• Demonstrated ability to own and drive the Service Now platform end-to-end with accountability and ownership.
• Strong enterprise architecture mindset, with a focus on scalability, standardization, and long-term sustainability.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at senior leadership levels.
• Proven capability to drive strategic decision-making and define forward-looking platform roadmaps aligned to business priorities.

• Delivery of scalable, stable, and high-performing platform architecture.
• High stakeholder satisfaction, driven by effective collaboration and solution alignment with business needs.
• Establishment of strong governance practices, ensuring minimal technical debt and adherence to standards.
• Successful delivery of HRSD and ITSM transformation initiatives, aligned with organizational goals.
• Own the end-to-end architecture of the Service Now platform, ensuring alignment with enterprise standards and business objectives.
• Define and drive platform strategy, roadmap, and governance, ensuring scalability, security, and performance.
• Lead solution design across modules, with a strong focus on HRSD implementations and enhancements.
• Provide architectural guidance for integrations, ensuring seamless connectivity with external enterprise systems.
• Establish and enforce best practices, design standards, and platform governance frameworks.
• Collaborate with development teams, architects, and stakeholders to translate business requirements into robust technical solutions.
• Engage with senior leadership and business stakeholders to provide strategic direction and solution alignment.
• Mentor and guide junior and peer architects, fostering architectural best practices, knowledge sharing, and capability development across the team.
• Ensure optimal utilization of the Service Now platform, minimizing technical debt and enabling long-term maintainability.