Sr. Customer Technical Architect

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

• Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
• Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
• Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
• Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
• Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
• Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
• Customer Training and Enablement: Conduct Best‑Practices training sessions and workshops to empower customer teams with the necessary skills.
• Feedback Loop: Gather feedback from customers to inform and influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
• Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.

• 3-8+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
• Proficiency in virtualization/cloud‑native architectures, containerization, observability, and Dev Ops, along with Linux/Windows/Network administration and operations:
  • Virtualization (VMWare, Hyper‑V, Xen Server, etc.)
  • Storage (Netapp, EMC, HPLeftHand, Dell Equal logic, etc.)
  • Load Balancers (f5 bigIP, Net Scaler, Barracuda, etc.)
  • WMI, Perf Mon, JDBC, SNMP, SMTP, JMX
  • Web servers (IIS, Apache, Tomcat, etc.)
  • Active Directory
  • Database (SQL, MySQL, Postgress, etc.)
• Hands‑on coding/scripting experience (groovy, powershell, python, ruby, etc.)
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API‑based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism

At this time, we are able to consider candidates who are authorized to work in the United States on a full‑time, permanent basis without requiring new or initial employer‑sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H‑1B statuses) may be considered on a case‑by‑case basis. We are not able to provide new sponsorship for employment‑based visas that require an initial petition or application by the employer.

The Base Salary range for this role is: $136,000 USD - $190,000 USD. Compensation packages at Logic Monitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training.

As part of our holistic compensation philosophy, your package will also include, but is not limited to: comprehensive health, dental and vision coverage,…