Field Service Engineer - Philips FCO

Position: Field Service Engineer I - Philips FCO

The Company Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self‑Service Kiosk, and Critical Power sectors. The company’s customer‑centric model enables EMSAR to customize and deliver the highest quality solutions to its blue‑chip and emerging client base.

Core Services

• On‑site technical field support, including maintenance & repair
• FDA field change orders ("recalls")
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

Position:
Field Service Engineer I

This intermediate‑level field role supports EMSAR’s mission by testing, calibrating, verifying, preventing, maintaining, installing, and repairing a variety of medical and laboratory equipment and services at client sites. As the primary client‑facing representative, the engineer ensures professional service and customer satisfaction.

Responsibilities

• Provides on‑site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR‑supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provides intermediate‑level engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Follows quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and documents all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress, personal appearance, tools, and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate on‑site at dedicated client facilities.
• May provide on‑the‑job support to entry‑level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Required Skills and Personal Characteristics

• Analytical:
  Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Technical skills:
  Limited field service and/or technical experience; intermediate‑level field service experience.
• Oral/Written communication:
  Excellent verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal/external relationships; planning/organizing ability to prioritize and plan activities and use time efficiently.
• Knowledge of commonly‑used concepts, practices, and procedures as a field service engineer for one or more divisions.
• Works independently with some direct supervision.
• Requires ability to perform each essential duty satisfactorily (as stated in the job description).

Minimum Education and Experience

• High School diploma or equivalent.
• 2–4 years of technical experience.
• Valid driver license and liability insurance.
• Ability to drive personal, fleet, and/or rental vehicles.

Additional Qualifications

• Associate’s degree or higher and/or trade school degree.
• 1+ year of technical experience (internship, externship, apprentice acceptable).
• Valid driver license and liability insurance.
• Ability to drive personal, fleet, and/or rental vehicles.

Work Environment & Physical Demands

• Extensive periods of sitting at a computer terminal documenting services.
• Extensive periods of standing and walking while performing services.
• Frequent bending, squatting, and stair climbing.
• Use of both hands without restriction and manipulation of small hand tools; ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Medical Device

#J-18808-Ljbffr