Director of Operations

Director of iGaming Operations

Location:

New Jersey

This is a career-defining role – don’t miss this one! The Director of iGaming Operations will lead and oversee all customer service, payments, and risk management aspects of the online casino business. Do expect to be hands-on, trusted, and have full-fledged autonomy in ensuring success for the brand. This critical leadership role ensures operational excellence, regulatory compliance, and a seamless customer experience.

• Strategic Leadership
  • Develop and implement best-in-class strategies for risk management, payment processes, and customer service operations.
  • Stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
  • Drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
• Operations Management
  • Optimise workflows for the customer service team, set measurable quality goals, and monitor performance against KPIs.
  • Build and maintain strong relationships with payment providers, third-party vendors, and regulatory authorities.
  • Collaborate with compliance teams to ensure strict adherence to New Jersey’s internal controls and state regulations.
  • Implement robust fraud prevention measures, payment optimization processes, and customer service enhancements to meet industry benchmarks.
• Talent Development
  • Attract, mentor, and retain top-tier talent within the iGaming sector.
  • Cultivate a culture of respect, innovation, and continuous learning.
  • Identify high performers and help them achieve career milestones, while supporting others to grow and expand their skill sets.
• Reporting and Analytics
  • Deliver regular reports and insights on key operational metrics, ensuring data-driven decision-making.
  • Provide detailed presentations to stakeholders, highlighting operational successes, challenges, and proposed solutions.
• Additional Duties
  • Take on additional responsibilities as required to drive the success of the online casino business.
  • Leverage technology and innovation to enhance the overall player experience.

• Education
  Bachelor’s degree in business, Technology, or a related field is preferred.
• Experience
  Several years of experience in online gaming, with deep knowledge of internal controls and New Jersey state regulations. Demonstrated expertise in risk management, payment processes, and customer service operations within iGaming.
• Skills
  Strong analytical abilities and exceptional report-writing skills. Comprehensive understanding of online gaming products and customer behaviours. Proven leadership and team development capabilities.
• Residency Requirement
  Must be a current resident of New Jersey.