Property Manager

Overview

Property Manager

The Property Manager is responsible for overseeing the day-to-day operations of a multi-family property. This includes coordinating leasing activity, ensuring ongoing property maintenance, supporting resident relations, and maintaining accurate financial and operational records. The role requires a blend of administrative skill, operational oversight, and customer service expertise to ensure both resident satisfaction and property performance.

• Manage and supervise the general operations, maintenance, and administration of one or more properties.

• Support the planning and coordination of repairs, ongoing upkeep, and any renovation or construction projects.

• Oversee financial functions, including rent collection, expense tracking, and assistance payments, where applicable.

• Conduct regular property inspections to assess condition and identify maintenance needs.

• Serve as a liaison between residents, site staff, vendors, and ownership or senior management.

• Conduct property tours for prospective residents, explain lease terms, and highlight community features.

• Implement marketing and leasing strategies to reduce vacancy and maintain high occupancy levels.

• Maintain organized and accurate property records, including service requests, operating costs, and regulatory documentation.

• Communicate and enforce community guidelines, policies, and procedures.

• Manage resident concerns and service requests professionally, ensuring prompt resolution.

• Perform additional duties as required to support successful property operations.

• Strong written and verbal communication skills.

• High-level interpersonal and customer service abilities.

• Effective leadership and supervisory skills, including the ability to train and support site staff.

• Solid understanding of property management principles, industry regulations, and best practices.

• Proficiency with property management software and Microsoft Office Suite (or equivalent tools).

• 3–5 years of experience in property management or a related field required.

• Experience with residential leasing, maintenance oversight, and resident communications preferred.

• Knowledge of affordable housing programs, where applicable, is a plus.

• Ability to sit and work at a computer for extended periods.

• Must occasionally lift up to 15 pounds.

• Ability to walk properties, including stair access and outdoor conditions, in a variety of weather environments.