General Manager

Crafting distinctively delicious food starts early morning in Au Bon Pain cafe. While our bakers line the shelves with hot, freshly baked pastries, muffins, bagels and scones, other team members brew our rich coffee and espresso blends from the highest-quality Arabica beans, set up the health smart oatmeal bar, and prepare dozens of fresh eggs for nourishing breakfast sandwiches. Their passion for quality and freshness continues throughout the day with mouthwatering sandwiches and wraps served on freshly baked breads;

hearty soups, stews and macaroni and cheese; enticing salads topped with our signature dressings; and assortments of cut and whole fresh fruit; cheese and crackers; energy bars; nuts; yogurt and indulgent cupcakes, cookies and brownies.

Au Bon Pain caters to today's sophisticated but time-constrained customer in many ways. One day you may enjoy a made-to‑order customized sandwich or salad, designed by you and prepared just the way you like it. And the next day, you may only have time to grab a pre‑made salad, sandwich, wrap or snack. But no matter how you shop Au Bon Pain, we promise that our food will always be delicious and fresh and our service fast and friendly.

Au Bon Pain--Taste the goodness in every flavor‑full bite!

AU BON PAIN JOB DESCRIPTION

Title:

General Manager

Reports To:

Area Director

Department:
Operations

FLSA Status:
Professional/Exempt

Position Summary:

This individual is responsible for the overall management of an Au Bon Pain cafe ensuring excellence in cafe operations, beyond the ordinary guest satisfaction and financial success.

• Facilitates and promotes the use of Support Center initiatives and resources.
• Identifies and diagnoses problems and coaches others to help solve them.
• Encourages and rewards others to “think out of the box” and take calculated risks.
• Makes decisions with conviction and learns from mistakes.
• Ensures that café meets the company average customer service score from the QSC audit.
• Fosters a culture of “total customer experience.”
• Consistently delivers a high level of service and hospitality to our customers.
• Maintains an active presence throughout the business.
• Seeks and receives customer feedback.
• Attracts, retains and develops a superior team – develop Associate Managers.
• Shows commitment to training at all levels – creates a teaching and learning culture.
• Creates an environment of trust and credibility.
• Constantly improves the quality of work life by using fair and consistent treatment and provides equal growth opportunities for all team members.
• Uses systematic methods and procedures to accomplish sales and profit goals.
• Conducts PEGS to standard and consistently meet or exceed QSC score.
• Ensures that the café is maintained according to Company standard.
• Effectively utilizes visual merchandising to drive sales.
• Identifies and quantifies specific areas of opportunity.
• Ensures that forecasts and budgets are accurate.
• Ensures positive sales and profit trends.
• Meets and exceeds budgeted goals.
• Understands the drivers of our business and that of our competitors.
• Adheres to Company’s policies and procedures.
• Lifting up to 35 pounds is required.

• Makes sound business decisions in times of uncertainty.
• Demonstrates the ability to lead teams to a positive result.
• Demonstrates excellent communication and “listening” skills.
• Demonstrates broad knowledge of and passion for food.
• Responds to opportunities with a sense of urgency.
• Proven Technical proficiency (MS Office Suite).
• Must work a minimum of 50 hours at the café.

• 1-3 years of experience in food service.
• College Degree in hospitality preferred.
• Post‑secondary required.
• Operations experience with full P&L responsibility required.
• Exceptional track record in consistently leading and driving a team to deliver results.