Senior Manager, Global Security Operations Center

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Environmental Health, Safety (EH&S) and Facilities Services (FS)

Physical Security

Professional

New Brunswick, New Jersey, United States of America

We are searching for the best talent for a Senior Manager, Global Security Operations Center. This position must be based out of New Brunswick, NJ and on-site 4 days/week.

The Senior Manager, Global Security Operations Center (GSOC) is a critical leadership role responsible for advancing Johnson & Johnson’s commitment to protecting our people, assets, operations and reputation across a dynamic global risk environment. This role will guide the GSOC’s daily performance, operational readiness, and continuous improvement by ensuring 24/7 security monitoring, incident detection, escalation, traveler support, mass notification coordination, and crisis response are delivered with consistency, professionalism, and operational excellence.

Guided by Our J&J Credo, the GSOC Senior Manager will connect internal partners and external providers to deliver integrated, intelligence-led security operations that enable timely decision-making, strengthen enterprise resilience, and support a safe and secure environment for the global enterprise.

• Lead and optimize global GSOC operations to deliver intelligence-led, risk-based security services that protect J&J people, assets, operations, products, and reputation.
• Develop operational roadmaps and governance routines aligned to enterprise risk, crisis management, travel security, and business continuity priorities.
• Standardize SOPs, playbooks, KPIs, SLAs, escalation protocols, and process controls across GSOC, RSOC, and LSOC interfaces.
• Oversee 24/7 monitoring, incident triage, escalation, mass notification support, traveler accountability, and response coordination.
• Partner across Global Security, Regional Security, Facilities Management, EHS, HR, ISRM, Communications, Executive Protection, Supply Chain Security, technology teams, and external providers to enable unified response.
• Manage vendors and service providers through clear expectations, performance measures, governance routines, and corrective‑action tracking.
• Use data, after-action reviews, root‑cause analysis, Lean principles, and lessons learned to simplify processes and improve response effectiveness.
• Deliver operational reviews, trend analysis, dashboards, and executive‑ready reporting that translate GSOC activity into actionable insights.
• Build and coach a high‑performing GSOC team grounded in ownership, sound judgment, J&J Direct communication, inclusion, innovation, and accountability.
• Advance GSOC transformation through automation, platform integration, redundancy, and scalable future‑state capabilities.

• Bachelor’s degree is required, preferably in Security Management, Criminal Justice, Risk Management, Emergency Management, Business Administration or a related field.
• Minimum of 5 years of progressive experience in security operations, GSOC/RSOC operations, command center management, incident response, protective services, emergency management, military, law enforcement, or a related operational risk environment.
• Experience leading people and shift‑based or 24/7 operations, with a strong focus on talent development, service…