Senior Field Application Specialist

Overview

Do you enjoy leveraging your technical expertise in NGS and liquid‑handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands‑on support? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Senior Field Application Specialist
, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST or CST timezones. This role requires a minimum of 50% travel to customers’ sites across the US.

We believe there is a smarter, more data‑driven way to make decisions in healthcare and our cloud‑native, AI‑powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

• Provide training to customers on SOPHiA GENETICS solutions and manage customer support.
• Build effective relationships with new and existing clients, monitoring customer feedback on product usage.
• Compose laboratory documents, including fact sheets and work instructions.
• Train internal and external collaborators.
• Gather feedback from customers regarding their needs and communicate internally to drive product design improvement.
• Coordinate with the development and/or marketing team for proper market implementation.

• Hands‑on experience with NGS library preparation and capture.
• Experience with liquid‑handler robots (Hamilton, Beckman, etc.) is a strong plus.
• Master’s degree in Life Sciences;
  PhD preferred.
• Excellent customer relations and service skills.
• Willingness to travel 50–60% of the time.
• Excellent scientific communication skills, both oral and written.
• High level of accuracy, reliability, and strong organizational skills.
• Strong problem‑solving abilities and logical reasoning.
• Collaborative mindset with great team spirit.

You will be joining an organization that places the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible options.
• Life and AD&D company‑provided coverage.
• Company 4% match 401(k) contributions.
• Company‑paid short‑term and long‑term disability insurance.
• 20 days PTO (increases with tenure), 5 sick days, and 13 public holidays recognized.
• FSA commuter benefits.
• Supplemental employee insurance options available for Accident, Critical Illness, Hospital, and Legal.
• Voluntary pet insurance and auto & home options.
• Employer Assistance Program free for all employees.

Apply now with your CV and any supporting information. Suitable candidates will be invited through an interview and screening process.

Starting Date: ASAP

Location:

Boston, MA preferred; remote candidates in EST or CST timezones accepted. Mandatory 50% travel.

Contract:

Permanent

MA Pay Range: USD 71,250 – 143,750 (estimated; may vary by location)

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.