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24​/7 Call Center Manager, Paratransit Operations

Job in New Carrollton, Prince George's County, Maryland, USA
Listing for: Transdev
Full Time position
Listed on 2026-08-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 75000 - 90000 USD Yearly USD 75000.00 90000.00 YEAR
Job Description & How to Apply Below

Transdev U.S. is seeking a Call Center Customer Service Manager to lead the 24/7 OCC for WMATA’s Metro Access contract in New Carrollton, MD. This role oversees a team delivering safe, reliable service and real-time coordination with stakeholders.

The ideal candidate will have 7–10 years of leadership in customer service, strong communication, and proficiency in Excel and Office tools. Travel is minimal, and a comprehensive benefits package is provided.

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