24/7 Paratransit Call Center Operations Manager
Job in
New Carrollton, Prince George's County, Maryland, USA
Listed on 2026-08-22
Listing for:
Transdev North America
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Transdev U.S. is seeking a Call Center Customer Service Manager at the 24/7 Operations Control Center (OCC) for WMATA’s Metro Access contract in New Carrollton, MD.
You will lead a team to resolve day-of-service challenges and coordinate with stakeholders to ensure safe, reliable service for riders in the WMATA area. The role requires 7–10 years of leadership experience in a customer service or call center setting, along with strong communication skills and the ability to train staff.
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