Senior Administrative Specialist

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

As a Senior Administrative Specialist with the Division of Social Services, you will play a vital role in supporting the State Service Centers by keeping operations organized, responsive, and efficient. In this dynamic position, you will serve as a key liaison for staff, partners, and the public—providing guidance, coordinating activities, and delivering excellent customer service across multiple channels. You will create and manage documents, reports, and presentations;

maintain records and databases; and help ensure compliance with policies and procedures. This role also offers the opportunity to support data‑driven decision‑making by tracking performance, preparing reports, and assisting with special projects.

• Serve as a liaison with internal and external contacts, customers, clients, and the public to coordinate activities, respond to inquiries, and provide guidance and consultation on administrative matters.
• Create formatted documents, generate and share presentations, manage schedules, develop and manage spreadsheets, assist in maintaining policies, procedures, guidelines, or training manuals, and maintain information in databases.
• Deliver excellent customer service in person, electronically, or by written communication.
• Apply and explain agency services, laws, rules, regulations, standards, policies, and procedures.
• Create and maintain a variety of record‑keeping systems or logs to file, track, and retrieve documents or other information and ensure records are maintained in compliance with retention schedules.
• Assist higher‑level staff with decision‑making and monitoring of key operational/program indicators by collecting, organizing, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work.
• Review, process, and evaluate information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolve discrepancies, deficiencies in information, or other issues.
• Draft, manage, and distribute communications and other materials for public and/or internal use.
• Coordinate administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members.
• Use automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Order and maintain office supplies and equipment.
• Plan and coordinate meetings, hearings, or conferences and make travel arrangements.
• May approve or recommend approval/denial of requests/information within established standards and guidelines.
• Perform other related duties as required.

• One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.
• One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents.
• Six months’ experience in providing guidance and consultation to management, customers, and others on administrative…