Service Scheduler ​/ Coordinator

Service Planner

The Service Planner is responsible for managing daily and weekly schedules for field service technicians while supporting the Service Department through administrative and customer-facing tasks. This role requires exceptional organization, attention to detail, and the ability to coordinate technicians, customers, and resources in a fast-paced environment.

• Create, maintain, and adjust technician schedules based on availability, skillset, geographic location, and job priority.
• Coordinate customer appointments, confirm service details, and communicate technician arrival times.
• Monitor open work orders and ensure timely follow-up and completion of tasks.
• Communicate real-time schedule changes to customers and technicians.

• Create, send, and follow up on service quotes for customers; obtain approvals before scheduling work requiring authorization.
• Book travel arrangements for technicians, including flights, rental cars, and lodging as needed.
• Receive, review, and process technician service reports to ensure accuracy and completeness.
• Enter service information, updates, and scheduling changes into the company CRM/ERP system promptly.
• Support the Service Operations Team Lead and other Service Planners with workflow optimization and resource planning.
• Provide exceptional customer service via phone and email.

Required:

• Experience in scheduling, dispatching, administrative support, or service coordination.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to work full-time in the New Castle, DE office.
• High School Diploma or GED

Preferred:

• Experience with field service operations or technician scheduling.
• Experience in mechanical, technical, or service-industry environments.
• Associate degree, Bachelor's Degree, or college coursework/credits

• Attention to detail
• Customer-focused communication
• Problem-solving and adaptability
• Reliability and punctuality
• Ability to work independently and as part of a team

Felder Group USA offers a comprehensive benefits package, including:

• Health insurance
• Dental and vision coverage
• Retirement plan
• Paid vacation and sick time

• Hours: Monday–Friday, 8:00 AM–5:00 PM
• Location: In-office, New Castle, Delaware
• Compensation: Hourly (based on experience)