Revenue Cycle Site Engagement Associate Director

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals.

Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value‑based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

We offer a comprehensive benefits package to support your health, well‑being, and financial future. Our offerings include medical, dental, and vision coverage, 401(k) plan with company match, paid time off, life and disability insurance, and more. Please visit (Use the "Apply for this Job" box below). to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

• Must live in Connecticut, Massachusetts or Rhode Island.
• Travel will be required across Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and beyond as business needs dictate.
• Support day‑to‑day revenue cycle operations across assigned centers and CBOs, ensuring consistency, accuracy, and high quality performance.
• Execute short‑term strategies to achieve team objectives, provide ongoing mentorship to center and CBO teammates, and resolve operational issues while appropriately escalating barriers.
• Lead and participate in integration activities, manage non‑CBO exception reporting, and monitor center‑level KPIs to drive accountability and operational excellence.

• Provide revenue cycle training and mentoring for Business Office Managers and teammates.
• Address and support daily operational issues; escalating unresolved and critical issues upward.
• Engage in integration activities and patient accounting system conversions.
• Conduct onboarding and training.
• Participate in planning sessions.
• Analyze metrics with action planning.
• Participate in monthly metric calls with Central Business Offices (CBO).
• Review non‑CBO center metrics and provide escalation as needed.
• Review productivity and accuracy, develop improvement plans, and seek support from leadership.
• Manage payer contract education.
• Communicate cadence of regional, market or enterprise revenue cycle initiatives and activities.
• Conduct Business Office operational assessments.
• Participate in market meetings.
• Support new field leadership onboarding and BOM mentoring.

• High school diploma or higher.
• Minimum of 5 years revenue cycle leadership experience; ASC expertise preferred.
• Ensures high levels of precision and quality across all tasks.
• Excellent communication and organizational skills.
• Strong capacity to manage multiple priorities effectively.

USD $ per year.