Manager, Business Integration

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute The Business Integration Manager will drive process, system, and workflow integration across Collections Operations, supporting both Pre-Default and Post-Default environments. This role is focused on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance.

You’ll partner closely with Operations, Workforce Management, Risk, Compliance, and Technology teams to ensure collections strategies, tools, and processes are aligned, scalable, and optimized for performance. This role requires strong technical acumen, operational knowledge of collections, and the ability to translate business needs into actionable solutions.

Key Responsibilities Own Integration Strategy for Collections Operations Lead the overall approach for integrating processes, tools, and workflows across collections, ensuring alignment to business goals, customer outcomes, and operational performance.

Drive End-to-End Operational Improvements Identify opportunities to simplify processes, remove inefficiencies, and improve how work flows across teams, ultimately increasing productivity and effectiveness of collections operations.

Partner with Operations Leadership Work closely with managers and senior leaders to understand business challenges, align on priorities, and ensure integration efforts support day-to-day execution and long-term strategy.

Align Cross-Functional Stakeholders Serve as the central connector across Operations, Risk, Compliance, Technology, and Workforce Management to ensure initiatives are aligned, dependencies are managed, and outcomes are delivered.

Ensure Performance-Driven Execution Define success measures for integration initiatives and ensure efforts are tied to measurable improvements in collections performance and operational efficiency.

Lead Change Management and Adoption Drive adoption of new processes, tools, and ways of working by aligning stakeholders, supporting communication strategies, and ensuring teams are set up for successful execution.

Support Risk and Compliance Alignment Ensure integration efforts consider operational risk, control environments, and regulatory expectations, partnering with Risk and Compliance as needed.

Provide Strategic Input on Tools and Capabilities Partner with technology teams to influence solutions that support operational needs, while keeping focus on business outcomes rather than system features.

Identify Risks and Remove Barriers Proactively surface risks, gaps, or execution challenges and drive resolution to keep initiatives moving forward and minimize impact to operations.

Qualifications Bachelor’s…