Senior Associate, Product Development

What You’ll Contribute

The Senior Associate, Product Development will play a key part in the product development process, supporting the successful execution of projects from concept to launch for Customer Communications.

• Assist in managing the product development lifecycle, including requirements gathering, design, development, testing, and launch, ensuring projects are delivered on time and within scope.
• Collaborate with product managers, engineers, and designers to translate product requirements into actionable tasks and project plans.
• Support the execution of product development projects, ensuring adherence to project schedules, milestones, and quality standards.
• Contribute to the creation and maintenance of product documentation, including specifications, design documents, and user manuals.
• Assist in coordinating and facilitating product testing, gathering feedback, and identifying areas for improvement or refinement.
• Assist in monitoring and tracking project progress, identifying and escalating risks or delays as necessary.

• Strong organizational skills, with the ability to effectively prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and stakeholders at various levels.
• Detail‑oriented mindset, with a focus on delivering high‑quality work and ensuring accuracy in documentation and project execution.
• Proficient in project management methodologies and tools, with the ability to contribute to project planning, tracking, and reporting.
• Analytical and problem‑solving skills.
• Bachelor’s degree in a relevant field such as engineering, computer science, business administration or related discipline.
• Experience with Visio, Figma, and Microsoft Office tools.

• 3+ years of experience in product development or a related field, demonstrating a solid understanding of the product development lifecycle.
• Salesforce Marketing Cloud experience.

• Competitive base salaries and bonus incentives.
• Generous PTO, floating holidays, and 12 federal holidays observed.
• Support for financial‑well‑being and retirement 401k with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer‑paid short‑term/long‑term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware).
• Confidential counseling support (EAP), health advocacy services, and wellness program with financial incentives.
• Tuition reimbursement and family scholarship programs.
• Career development and training opportunities.

Sallie Mae is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.

To request an accommodation please call (855)756‑2007 and choose option
9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.