Field Battery Performance Specialist - East Territory

AAA Club Alliance Battery Field Performance Specialist

This is a hybrid position that supports the Mobile Battery Program by working directly with Club Fleet and Service Provider Partners (SPP) to improve operational performance, sales effectiveness, and key performance indicators across assigned territories.

The primary duties of the role are to:

• Lead analysis of mobile battery performance across assigned markets, including battery unit sales, test-to-sale conversion, revenue performance, member experience, service consistency, inventory alignment, warranty trends, and provider execution indicators.
• Lead evaluation of Fleet and SPP market conditions to identify systemic operational, sales, compliance, process, equipment, inventory, capability, or provider-performance barriers affecting battery program results.
• Determine which markets, providers, and performance issues warrant prioritization, review, and escalation based on business impact, revenue opportunity, member impact, risk, and leadership priorities.
• Lead development of market-level performance improvement strategies, including prioritization of target markets or providers, sequencing of interventions, escalation of barriers, and proposed corrective-action approaches for leadership review and approval.
• Advise the Manager, Mobile Battery Sales and Service, Fleet leaders, Territory Managers, Market Managers, and SPP leadership on performance trends, business risks, market opportunities, and recommended actions needed to improve battery sales and service outcomes.
• Interpret mobile battery program standards, sales expectations, service requirements, inventory practices, warranty procedures, and provider operating expectations to determine when market practices create business, compliance, revenue, or member-experience risk.
• Conduct targeted field visits, provider assessments, operational reviews, and ride-along observations to validate performance trends, assess systemic barriers, evaluate effectiveness of prior interventions, and prepare leadership-level recommendations.
• Lead development and recommendations of field operating routines, reporting cadence, scorecards, provider review templates, and performance dashboards used to evaluate battery program effectiveness and monitor improvement progress.
• Partner with the Manager and cross-functional stakeholders to support annual and ongoing battery sales plans, market expansion planning, provider engagement strategies, and initiatives intended to increase battery revenue, profitability, penetration, and member satisfaction.
• Assess capability gaps and recommend training strategy, training priorities, and leadership-directed development support based on measurable performance needs. Partner with leaders and training resources to align development support with business performance gaps.
• Assess inventory availability, supply practices, service readiness, equipment utilization, and operational workflows to recommend improvements that support battery sales growth, service quality, service readiness, and cost effectiveness.
• Prepare written analyses, market summaries, provider-readiness assessments, and leadership recommendations documenting trends, risks, opportunities, conclusions, and proposed next steps.
• Monitor approved improvement plans and advise leadership when additional escalation, resource alignment, provider engagement, process modification, or operational intervention is needed.
• Support rollout and evaluation of new battery tools, technology, processes, pilots, revenue opportunities, or program changes by assessing business impact and recommending continuation, modification, expansion, or discontinuation based on results.
• Collaborate with Automotive Operations, Dispatch Operations, Roadside Assistance Call Center Operations, Club Assist, Car Care, Distribution Administration, Finance, Procurement, Marketing, Training, and other partners as needed to resolve barriers affecting battery program performance.
• Perform other related duties as assigned, provided such duties remain consistent with the position's primary responsibility for market-level business analysis, advisory decision-making, and battery…