Business Operations Analyst

Business Operations Analyst I

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position Summary

The Business Operations Analyst supports document imaging operations by analyzing production data, monitoring operational performance, preparing reports, and assisting with process improvement initiatives. This role works closely with operations management and internal stakeholders to support service delivery, improve efficiency, and ensure operational goals are achieved.

Responsibilities

• Collect, analyze, and report on operational metrics, productivity, quality, and service performance.
• Prepare recurring and ad hoc reports to support management decision-making and client reporting requirements.
• Monitor workflow trends and operational performance to identify opportunities for process improvement and increased efficiency.
• Assist with the development, documentation, and maintenance of operational procedures and workflows.
• Research and resolve operational issues by gathering data, identifying root causes, and recommending solutions.
• Support implementation of operational initiatives, process enhancements, and system updates.
• Maintain and validate operational data to ensure accuracy and completeness.
• Partner with operations leaders and support teams to achieve productivity, quality, and service level objectives.
• Participate in operational reviews and planning activities, providing analytical support and recommendations.
• Conduct audits and quality reviews to ensure adherence to established processes and procedures.

Requirements

• 1-3 years of experience in business operations, reporting, production support, document imaging, records management, workflow administration, or a related operational environment.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience preparing reports, tracking performance metrics, and supporting operational improvements.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Effective verbal and written communication skills.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to learn new systems, processes, and technologies quickly.

Preferred Qualifications

• Experience supporting document imaging, document processing, records management, mailroom operations, or other transaction processing environments.
• Experience with production reporting, workflow monitoring, quality control, or continuous improvement initiatives.
• Experience working in a service delivery environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:
Onsite

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits:
Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings:
We will support you as you save for your future.

• Employee Discounts:
We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities:
We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training:
Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off:
We provide attractive paid time off packages designed for you to enjoy your life away from work.

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