Dispatcher​/Customer Service Representative

Dispatcher / Customer Service Representative

We are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team in New Castle, Delaware. This role is responsible for coordinating schedules, communicating with drivers or field staff, and providing excellent service to customers by handling inquiries, resolving issues, and ensuring timely updates. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Receive and manage incoming service requests, calls, and customer inquiries
• Schedule and dispatch drivers, technicians, or service personnel based on availability, priority, and location
• Monitor routes, job progress, and service timelines to ensure efficient operations
• Communicate delays, schedule changes, and service updates to customers and internal teams
• Provide professional and courteous customer service by phone, email, and in person as needed
• Resolve customer concerns and escalate issues when appropriate
• Maintain accurate dispatch logs, schedules, work orders, and customer records
• Coordinate with operations, warehouse, or field teams to support service delivery
• Enter and update data in dispatching, CRM, or internal scheduling systems
• Assist with billing support, documentation, and administrative tasks as needed
• Ensure compliance with company procedures and safety standards