Customer Service

Job Title:

Customer Service/Collections Specialist Duration:
Full‑time About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

We are seeking a Collections Specialist to join our team. The ideal candidate will have strong experience in collections, customer communication, and negotiation and a proven ability to recover losses while maintaining compliance and providing respectful service
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• Manage a portfolio of assigned delinquent accounts.
• Initiate contact via phone, email, and written correspondence to discuss debts, payment options, and negotiate arrangements.
• Document all activities, communications, and arrangements in line with client standards and Federal Regulations.
• Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.
• Use skip tracing techniques and tools to locate hard-to-reach debtors.

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with strong organizational and time management skills.
• Reliability and flexibility to work day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain required collection license upon placement.

• High school diploma or equivalent; some college in business or related field preferred.
• 0–1 years of experience in collections or customer service in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.
• Headcount: 10 openings.
• Schedules after training: 8–5, 10–7, or 12–9. Management will assign shifts based on business need.