Specialist, Servicing

What You’ll Contribute

The Specialist, Servicing will be responsible for handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction.

• Serve as a primary point of contact for customers, responding to inquiries and providing timely and accurate information about our products, services, and policies.

• Provide comprehensive guidance to customers, assisting them with account inquiries and other service‑related requests.

• Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns.

• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem‑solving and analytical abilities, with a keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced, dynamic environment.
• Demonstrated empathy and patience when dealing with customer inquiries and concerns.
• Familiarity with customer relationship management (CRM) systems or other contact‑center software.

• Bachelor’s degree or equivalent work experience in a customer service or contact‑center role.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756‑2007 and choose option 9.

• Competitive base salaries
• Bonus incentives
• Generous PTO, floating holidays, and 12 federal holidays observed
• Support for financial‑well‑being and retirement (401k with employer match)
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
• Employer‑paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives
• Tuition reimbursement and family scholarship programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.

to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.