Group Lead - Mechanical Desk - Mobility Customer Services

** Job Family:
** Customer Services

** Req :
** 495465

** Pioneering in America, from the first mile to the last. This is what drives us.*
* For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability:  
** 100% Railability** . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

_"We're proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us!"_

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* Position Overview:

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* Siemens Mobility Customer Services is seeking a Group Leader to oversee a high‑performing team of Mechanical Desk Engineers and Technical Support Specialists providing real-time monitoring, diagnostics, and operational support for Siemens locomotive fleets. The team supports Amtrak (CNOC Mechanical Desk) ensuring seamless communication between customer operations, engineering, and field services in a multi-shift, 24/7/365 environment.

** What your day-to-day will look like:*
* + Lead, coach, and develop Desk Engineers and Technical Support Specialists; manage scheduling, shift coverage, and performance in a 24/7/365 operation.

+ Be responsible for fleet monitoring performance and escalation management.

+ Ensure accurate and timely documentation of incidents, maintenance activities, and work orders; uphold quality standards in all shift handovers.

+ Act as operational liaison to Amtrak CNOC, Siemens Engineering, Field Services, and Customer Service leadership; drive cadence for daily fleet reviews and communications.

+ Ensure initiation and coordination of Incident Reports and Root Cause Analyses (RCA); verify corrective actions are implemented and tracked to closure.

+ Deliver customer-facing updates, KPI summaries, and fleet health status aligned to contractual expectations.

+ Maintain team proficiency with Railigent (Fleet Monitoring, Rules Engine, Track Monitoring, Wi‑Tronix); ensure disciplined use of CMMS platforms (Salesforce, CORMAP, Amtrak WMS) and SharePoint-based incident documentation.

** To thrive in this role, you have:*
* + Bachelor's or Associate's Technical degree in engineering, electronics, mechatronics or similar technical field or equivalent leadership experience in rail, transportation, utilities, heavy industry, or military.

+ Minimum of 2 years of supervisor experience.

+ Strong communication and decision-making skills under pressure; ability to guide structured troubleshooting and prioritize actions.

+ Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook).

+ Ability to travel 10% domestically.

+ Setting you apart from others would be proven experience leading technical operations or control room/desk teams with multi-shift coverage. Working knowledge of fleet monitoring concepts, maintenance processes, and fault code analysis; familiarity with Railigent, Wi Tronix, and CMMS strongly preferred.

** Why you'll love working for Siemens!*
* + Freedom and healthy work-life balance
- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.

+ We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

+ We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

+ We are front-runners in digitalization and building platforms. Therefore, we are…