Associate, Recovery

** When you join Sallie Mae, you become a champion for all students.*
* We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

** What You'll Contribute*
* The Associate, Recovery will be responsible for supporting loan recovery activities, implementing collection strategies, and coordinating efforts to recover outstanding loan amounts.

** What You'll Do*
* + Assist in analyzing delinquent loan accounts, reviewing borrower financial information, and identifying potential risks and recovery opportunities.

+ Support the collection process for delinquent accounts, including contacting borrowers, sending reminders, and tracking payment commitments.

+ Maintain accurate documentation of all loan recovery activities, including communication logs, payment schedules, and any other relevant information.

+ Assist in preparing regular reports on loan recovery activities, including updates on progress, challenges faced, and key performance indicators.

+ Monitor repayment schedules and follow up with borrowers on missed payments, coordinating with senior team members or management for further escalation if required.

+ Identify process improvement opportunities and propose solutions to streamline loan recovery efforts, enhance efficiency, and minimize losses.

_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._

** What you have*
* Minimum:
Indicate minimum education, skills and experience required.

+ Basic knowledge of financial analysis, credit evaluation, and loan recovery techniques.

+ Familiarity with relevant laws, regulations, and industry practices related to loan recovery and debt collection is desirable.

+ Strong attention to detail, with the ability to review and interpret financial statements and borrower documentation accurately.

+ Excellent communication skills, both written and verbal, with the ability to interact professionally and effectively with borrowers and internal stakeholders.

+ Proficiency in using financial software, databases, and Microsoft Office suite.

Preferred:
Indicate “nice to haves” regarding education, skills, and experience.

+ Bachelor's degree in finance, accounting, business administration, or a related field. Relevant experience in loan recovery or collections may be considered in lieu of a degree.

+ 1-2 years of experience in loan recovery, collections, credit risk management, or a related field

** The Americans with Disabilities Act*
* _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment…