Behavioral Health Case Manager II

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick-start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

The Purpose of this position is to enhance quality outcomes, streamline operational processes, and ensure regulatory compliance while maintaining a patient-centered approach. The incumbent will conduct video reviews of incidents with timelines for patient safety. This role acts as a bridge for clinical case management and quality improvement methodologies to promote efficient care coordination, reduce service gaps, and improve overall patient outcomes at the Delaware Psychiatric Center.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.
• Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Prepares narrative, statistical reports and court reports as necessary.
• Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.
• Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals.
• Appears at court proceedings as required testifying to the social and environmental issues affecting the client.
• Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies.
• Provides consultative services to state and private agencies; may participate in community projects.
• Advocates for clients and families in the protection of rights; obtains consent for treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

JOB REQUIREMENTS for Behavioral Health Case Manager II

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
• Six months' experience in interpreting laws, rules, regulations, standards,…