Onsite Manager

Position Title: Onsite Manager

Location: New Castle, DE (Onsite)

Compensation: $67,000 - $72,000 annually + Bonuses

* Compensation in this range will be determined based on experience, skills, geographical location, and internal equity considerations.

Employment Type: Full-Time

FLSA Status: Exempt

As an On‑Site Manager supporting one of Eastridge's fastest‑growing Strategic Accounts, you will serve as the primary onsite partner to both our client and temporary workforce. This role is responsible for overseeing the day‑to‑day operations of a high‑volume contingent workforce, including employee relations, onboarding and compliance, client relationship management, operational execution, and recruiting support. As the account continues to scale, you will play a key role in developing processes, driving operational excellence, and building trusted partnerships with client leadership.

• Build and maintain a strong partnership with the client and hiring managers to provide knowledge and guidance regarding program processes, policies, guidelines and next steps.
• Maintain a positive relationship with hiring managers by acting as their main point of contact for any questions they may have related to the program, including general program or system support issues. Escalate issues when appropriate.
• Provide process support for the Hiring Managers to assist managers through contingent worker extension and break in service requests through a manual process. Manage, track and report the exceptions utilizing a cloud‑based system and G‑Suite.
• Serve as the primary onsite business partner to client leadership, building trusted relationships while proactively identifying opportunities to improve workforce performance, operational efficiency, and employee experience.
• Partner with internal recruiting teams to support hiring efforts while assisting with recruiting activities as needed to ensure hiring goals and weekly start classes are achieved.
• Create sourcing strategies that are tailored for each requisition.
• Conduct candidate interviews in‑person, via Skype, or Face Time.
• Develop relationships with hiring managers and build business partnerships.
• Manage and communicate daily attendance, absences, illnesses, work related injuries, requisition management.
• Implement and maintain timekeeping system.
• Responsible for ensuring managers are knowledgeable and abide by the Contingent Workforce program policies and requirements. Monitor program activities and mitigate compliance issues.
• Ensure all onboarding activities, I‑9 documentation, background check processes, and compliance requirements are completed accurately and within established timelines.
• Facilitate a smooth and timely onboarding of contingent workers by clearly outlining the requirements and process of onboarding and responding to the managers' questions in a timely fashion.
• Respond to other operational issues as they arise, report and escape to program manager as needed.
• Develop and implement scalable processes and best practices to support a rapidly growing contingent workforce while ensuring compliance and operational consistency.
• Conduct/participate in status meetings with managers bi‑monthly surveying on clients regarding perception of service. Proactively identify opportunities and create efficiencies that add value.
• Address employee questions and concerts.
• Assist with exit interviews and quality control checks.
• Facilitate employee transfers between departments or shifts.
• Assist in ensuring all Oasis policies and procedures are being followed by each contingent employee.

• 3+ years of experience in staffing, workforce management, onsite account management, branch operations, or a related client‑facing operations role.
• Staffing and/or recruiting experience, preferably supporting temporary or contingent work forces.
• Proven ability to build and maintain strong relationships with clients, hiring managers, and internal stakeholders, while establishing effective partnerships across all levels of an organization.
• Experience managing employee onboarding, compliance, and workforce administration.
• Demonstrated ability to…