Sr. Technical Analyst L3

Sr. Technical Analyst L3
-26-00266

Hybrid/Onsite in New Castle, DE | 6+ Months Duration | Temp W2 Only – Must be able to work directly with NTT Data | NO C2C

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one‑time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's Client is seeking a Senior Technical Analyst L3 that will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24/7
* 365 days across the globe. This role will require development knowledge so as to work with application developers in troubleshooting issues related to application code. As such, there will not be direct coding to be done, but you will work with developers to solve coding related issues in integrating with authentication services technologies.

Strong ability to utilize Unix and Linux systems like Red Hat Enterprise Linux 7.x/6.x. Understanding of web‑servers, app servers, DMZ, BIG IP, 3

DNS, VIP and firewalls is required to support applications utilizing the authentication infrastructure. Must be willing to work in an operational support environment with various shifts as required. There is no night shift. Shift timing examples:
Tue‑Sat (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST), Sun‑Thurs (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST), or Mon‑Fri (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST). The job is heavy on client interaction and requires excellent communication and documentation skills. A team player should be able to multitask and work under pressure, and should have the desire to learn new technologies and adopt them.

• Support business and work with system administrators, developers, and analysts with troubleshooting issues related to application coding.
• Perform change management and incident management utilizing documented procedures through Service Now (SN) tool.
• Work with vendor support, system administrators/architects on a regular basis and have the ability to track the issue to closure as Level 3 SME.
• Read and analyze logs on Unix/Linux systems from multiple servers.
• Follow documented process and maintain a strong work ethic.
• Maintain a good attitude and work as a good team player.
• Take an agile, proactive lead role as needed.

• Proficiency in scripting and programming languages such as Java, JavaScript, Python.
• Experience supporting REST and SOAP API web services calls.
• Strong understanding of enterprise network – DMZ, BIG IP, VIP, firewalls, proxy.
• Strong verbal and written communication skills.

• Good knowledge of mobile platforms (iOS, Android).
• Experience supporting one‑time password technology using voice, SMS, and biometrics.
• Experience with biometrics (voice/face/fingerprint) or dyadic authentication products/Mongo
  
  DB.
• ITIL or CISSP certification.

Education Level

Required:

Bachelor’s Degree. Years of Related

Experience:

3‑5.

Tue‑Sat (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST), Sun‑Thurs (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST), or Mon‑Fri (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST). No night shift.

The starting hourly range for this remote role is $55 to $62. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's work location, relevant experience,…