Field Service Engineer

Position Summary

Shimadzu Scientific Instruments is seeking a Field Service Engineer I to join our team in Delaware. The role involves repairing, maintaining, and verifying the performance of analytical instrumentation, including HPLC, GC, LCMS, AA, and associated demo equipment. The engineer will conduct bench repairs, manage field service calls, provide technical support via phone, and travel locally as needed.

• Provide daily repair and maintenance support for assigned products.
• Conduct in‑house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region, including day and overnight trips, to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

• Associate degree in Electrical Engineering or Technology; bachelor’s degree preferred.
• At least four years of experience repairing analytical instrumentation such as HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge of these technologies.
• Excellent communication and customer‑relations skills.
• Willingness to travel.

• Health, vision, and dental insurance packages.
• Pet insurance and optional identity‑theft, legal pre‑paid, and critical‑care buy‑up insurance benefits.
• Company‑paid life insurance and short‑term disability programs.
• Flexible spending/health savings accounts.
• Comprehensive retirement benefits including a 401(k) match and profit‑sharing program.
• Generous paid time off: 10 vacation days, 8 personal days, 8 scheduled holidays, and 3 floating holidays in the first year.
• Tuition assistance program for both graduate and undergraduate levels.
• Work‑life balance initiatives such as a front‑loaded paid time off plan and flexible work arrangements.

• Incentive and/or commission plans available for service, technical support, marketing, and sales roles.
• Cost‑of‑living adjustment (COLA) for employees residing in Connecticut, Massachusetts, New Jersey, and California.

• Employee resource groups to network, build a sense of community, and enhance career development.
• Business casual dress attire and casual (jeans) Friday.

• Full‑time, non‑exempt position with overtime and double time eligibility.
• In‑company car with fuel card and company‑paid cell phone.
• Variable compensation includes an incentive plan paid semi‑annually and a year‑end discretionary bonus based on overall company performance.

• Clear career pathways for leadership and personal growth.
• Opportunity to upgrade positions and receive salary adjustments when qualifications exceed the role level.

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please .