Pega Certified Business Architect - Senior Vice President

The Pega Certified Business Architect is a senior-level role responsible for driving business and functional outcomes by translating complex business needs into scalable Pega-based solutions. This role plays a critical part in large, enterprise-scale initiatives such as the Franchise Critical OM & AI Initiative, ensuring alignment between business strategy, technology execution, and program value delivery.

The overall objective of this role is to lead business architecture, stakeholder collaboration, and solution definition across complex, cross-functional programs involving AI/ML integration, operational modernization, and enterprise transformation.

Responsibilities

• Lead business architecture and solution design for complex Pega implementations, ensuring alignment with enterprise strategy, operational goals, and regulatory requirements.
• Partner with Product Owners, Technical Architects, Engineering Leads, and Program Management to define end‑to‑end business processes, requirements, and value outcomes.
• Define, document, and manage business requirements, user journeys, service cases, and decisioning logic for enterprise Pega solutions.
• Serve as a key contributor to large-scale, complex programs by supporting planning, execution, and value realization across multiple work streams and IRs (including IR and IR).
• Facilitate effective communication across business and technology stakeholders, translating complex technical concepts into clear business terms for senior leaders and Steering Committees.
• Support steering committee and executive reviews by providing concise business impact assessments, progress updates, risk insights, and recommendations.
• Proactively identify business, operational, and solution-related risks; support mitigation strategies and drive issue resolution in collaboration with cross-functional teams.
• Ensure Pega solutions adhere to business architecture standards, governance models, and quality assurance practices while maximizing reuse, scalability, and maintainability.
• Collaborate closely with System Architects to ensure business intent is accurately reflected in solution design and implementation.
• Support Agile Release Train execution by working within SAFe frameworks and enabling smooth delivery across multiple teams and dependencies.
• Drive continuous improvement in business architecture practices, requirements management, and stakeholder engagement models.

• 10+ years of experience in business analysis, business architecture, or enterprise solution design.
• Extensive experience delivering large-scale, complex transformation initiatives within financial services or regulated environments.
• Strong experience working with Pega platforms, including case management, decisioning, and workflow automation.
• Proven ability to work in Agile and SAFe environments, collaborating across multiple teams and product lines.
• Demonstrated ability to influence senior stakeholders and facilitate alignment across business and technology organizations.
• Consistently demonstrates clear, concise verbal and written communication skills, particularly with executive audiences.
• Strong analytical, problem-solving, and risk assessment capabilities.

• Pega Certified Business Architect (CBA)
• Pega Certified System Architect (CSA)
• SAFe RTE Certification

• Bachelor’s degree / University degree or equivalent experience
• Master’s degree preferred

Primary

Location:

New Castle Delaware United States

Full time Salary Range: $ - $. In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster。