Desktop Support

Job Location – New Castle, DE || Indianapolis, IN

Duration – 6 Months

2-3 years of experience in a desktop support or technical support role.

The Senior Associate, Desktop Support will be responsible for providing support to end-users, troubleshooting and resolving desktop-related issues, and contributing to the overall efficiency and effectiveness of our organization's desktop computing environment.

• Provide technical support to end-users, including troubleshooting and resolving hardware, software, and network‑related issues.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Respond to desktop support requests and incidents in a timely and professional manner, meeting defined service level agreements.
• Conduct software installations, updates, and patches on desktop computers.
• Maintain accurate records of desktop support activities, including incidents, requests, and resolutions, using ticketing systems.
• Adhere to organizational policies, security standards, and regulatory requirements related to desktop support activities.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

• Strong technical knowledge of desktop operating systems, hardware, software, and peripherals.
• Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
• Experience with desktop management tools, remote support tools, and ticketing systems.
• Excellent problem‑solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Attention to detail and a commitment to providing high‑quality support services.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices is desirable.

• Bachelor’s degree in information technology, computer science, or a related field.