Corporate IT Support Specialist

Corporate IT Support Specialist

Job Requisition #: 034499

• This role is responsible for delivering timely technical support and maintaining ownership of assigned issues through resolution. The role requires strong customer service, technical troubleshooting, and effective coordination with internal IT teams and external vendors.
• Collaborates with infrastructure (network, workspace, database, server teams), security and application development teams to restore service and/or identify problems.
• Provides technical support to the organization’s internal users of computer applications and hardware.
• Supports video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom) and conference‑room AV equipment, including meeting setup and live support for executive and high‑visibility meetings.
• Responds to and resolves tickets via telephone, remotely, and in person, in a professional and timely manner and in accordance with IT Services procedures.
• Stages, re‑stages, and configures new or existing endpoints (desktops, laptops, and mobile devices) as needed. Installs and configures printers and other peripherals as needed.
• Maintains ownership of assigned tickets through end user follow up. Documents complete and timely resolutions in the ticketing system and determines when to escalate.
• Provides on‑site desk‑side support, and remote assistance, for hardware, software, and peripheral issues, including support for the organization’s hybrid and remote employees.
• Supports executive and C‑level colleagues with a high level of professionalism, urgency, and discretion.
• Recommends policies/procedures to improve ticket resolution times.
• May be responsible for the building and deployment of IT assets.
• Participates on service desk project teams as requested, including occasional overnight travel for remote site implementations.
• Participates in rotating after‑hours on‑call schedule.
• Assists in creation of knowledge base articles for the IT services knowledge base.
• Adheres to IT services policies regarding incident, problem, change and service request management.
• Adheres to information security policies and protocols and promptly escalates suspected security incidents.
• Coordinates service with third party vendors for IT equipment.
• Performs other duties as assigned.

• The role requires a solid background in IT support, customer service, and end‑user troubleshooting in a corporate environment. Candidates should be comfortable working independently on incidents and service requests while maintaining professionalism and confidentiality, especially when supporting executive users.
• Typically possesses a High School diploma (or equivalent) and 3 or more years of relevant experience.
• General knowledge of IT functions required.
• Demonstrated skills in customer service, and verbal and written skills.
• Demonstrated skills in supporting the Windows operating system in a domain or cloud‑managed (Azure AD / Entra , Intune/MDM) environment, and familiarity with supporting mobile platforms (iOS and Android).
• Good understanding of Microsoft 365 (including Outlook, Teams, and the Office applications).
• Good attention to detail, and ability to maintain confidential information is required.
• Experience supporting executive/C‑level colleagues preferred.
• Experience providing desk‑side support in a corporate environment.

The pay range for this position is $26.68 - $45.43 annually. Typically, a competitive wage for new hires will fall between $29.00 to $33.00 annually. Offers for this position may vary based on market data and other factors such as job‑related knowledge, skills, experience, and geographic location. The position may also be eligible for a short‑term incentive.

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well‑being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.