Production Support Engineer

Job Description Must Have Technical/Functional Skills

• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Technical
  
  Skills:
  
  Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, Service Now) is highly valued.
• Problem‑Solving:
  Strong analytical abilities to digest complex issues under pressure in fast‑paced production environments.
• Communication:
  Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.

• Incident Management & Troubleshooting:
  Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
• Root Cause Analysis (RCA):
  Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
• Cross‑Functional
  
  Collaboration:
  
  Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
• System Monitoring & Optimization:
  Build and manage application performance monitoring solutions to guarantee system health.
• Documentation:
  Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

Location:

Need to Work from Office all 5 days a week.

Salary Range: $90,000 to $105,000 per year

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