Shift Lead, Vault; Shift

Position: Shift Lead, Vault (Shift 2)
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors, lead by example, and mentor team members while maintaining meticulous attention to detail.

You'll be instrumental in upholding our commitment that every item—regardless of value—receives exceptional care and accuracy throughout the processing workflow.
You'll report to the Vault Operations Supervisor and work from our New Castle, DE facility.

The schedule will be Sunday
- Wednesday or Wed to Saturday 6:00PM - 4:30AM    
** What You'll Do:
*** Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules—because we simply have to get it right
* Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity
* Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
* Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context
* Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone
* Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
* Put inventory into storage locations and systemically locate inventory with precision
* Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special
* Pick inventory from designated locations and stage for packing and shipping
* Pack and ship inventory following prescribed packing methods and generate shipping labels
* Systemically and physically move items into designated storage or staging locations
* Operate material handling equipment safely to move products within the warehouse
* Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly
* Seek feedback early and often to continuously improve processes and quality
* Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages
** Who You Are:
***…