Senior Manager, Vendor Management

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

The Agency Manager will be responsible for building and maintaining strong relationships with our agencies ensuring compliance with contractual agreements and optimizing agency performance.

• Develop and maintain strong relationships with agencies, serving as the primary point of contact for agency-related matters.
• Collaborate with agencies to understand their capabilities, align expectations, and build partnerships based on mutual trust and transparency.
• Conduct regular agencies performance evaluations and provide feedback to drive continuous improvement.
• Assign monthly recovery goals for all agencies.
• Implement risk mitigation strategies, agency risk assessments, and ensure adherence to risk management policies and procedures.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

• Strong knowledge of collections laws, regulations, and industry best practices.
• Experience with collections through litigation
• Demonstrated history of effectively managing collections operation and maximizing recovery rates.
• Excellent analytical and critical thinking skills, with the ability to interpret data, identify trends, and develop effective strategies.
• Strong leadership abilities in fostering collaboration and trust.
• Excellent communication and negotiation skills, with the ability to convey requirements, expectations, and feedback with agency leadership.
• Ability to prioritize and manage multiple agency relationships and projects simultaneously.
• Familiarity with legal and regulatory requirements related to vendor management.
• Sound knowledge of vendor management principles, best practices, and industry trends.

• Bachelor's degree in business administration, supply chain management, or a related field.
• 5+ years of experience in vendor management, procurement, or related roles.
• 2+ years of legal collections experience

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number…