Services Client Onboarding Transformation Head

Job Overview

For More Concise Information, Please See "Additional Job Description".

The Client Onboarding Sr. Group Manager manages multiple teams through other managers. In-depth understanding of how one’s sub‑function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors’ products and services, is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of the strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may also be necessary. Responsible for executing functional strategy in the area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.

Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be involved or responsible for diverse (cross‑discipline) activities. Typically, a direct report to a C16 role and functions as an integral member of the functional leadership team within a country/site location, job family, or line of business.

• Strategic professional who anticipates and designs changes to business systems, processes and tools within an area of expertise.
• May manage a large/complex global organization with responsibility for full range of a business function.
• Partners with other Citi business units and strives to facilitate their success. Often requires development of new concepts and approaches to solving issues affecting business/ geographic region or a major segment of it.
• Manages financial budget for multiple and global departments.
• Supports a wide range of internal clients (product, sales, client delivery, and Customer Service) and external corporate clients. Builds credibility and trust with the senior management team across the regions.
• Manages multiple high priority visible projects. Reviews and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; presents recommendations to organization and senior management.
• Develops strong partnership with Compliance/Risk, Finance, and HR. Applies broad and comprehensive understanding in multiple functional areas as well as underlying business principles.
• Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Impeccable integrity and judgment.
• Frequently involved in a variety of broad based and complex issues requiring conceptual thinking. Requires advanced judgment and conducts in-depth quantitative or qualitative analysis to structure and solve problems and develop new, innovative solutions. Sought after for technical expertise and insight into business initiatives, solutions or projects.
• Maintains detailed understanding of the business and applies industry and market knowledge to drive improvements within the functional area. Determines strategic approach and is responsible for implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).
• Significant impact on the business by making decisions that determine technical approaches and strategies for the area.
• Proven ability to manage complex issues and implement and manage a successful risk/control environment. Execution focused, overcomes obstacles and minimizes bureaucracy. Champions mobility, diversity, training, compliance…