Social Services Senior Administrator

Introduction

Make a Difference with DHSS.

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

The incumbent will assist with monitoring and oversight of Medicaid services to ensure Federal and State compliance with the Home and Community Based Waiver (HCBS). Responsibilities also include protecting client rights, ensuring DDDS contracted providers are within compliance with the HCBS Standards and federal/state regulations, onboarding/training new providers and staff, ensuring corrective action and providing technical assistance as appropriate, and providing administrative follow up as necessary.

This position supervises staff in the Office of Service Integrity and Enhancement.

• Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
• Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
• Supervises and monitors programs/services, staff productivity.
• Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
• Submits statistical reports, information and summaries on program and staff development and data systems information.
• Reviews statistical and narrative reports, records and case histories prepared by staff to evaluate effectiveness of services provided.
• Revises operating procedures which include workload assignment and staffing.
• Recommends revision of policy and procedures to improve services.
• Reviews and evaluates the work of staff, makes recommendations on hiring and disciplinary actions.
• Instructs, advises and directs the implementation of policies and procedures. Evaluate and monitor their effectiveness and efficiency through review of administrative reports, program reviews and client contact.
• Coordinates with other administrators, State and community agencies to meet and improve agency objectives.
• Interacts with union representatives, handles grievances and assists supervisors on disciplinary actions, formal contracts, terminations and promotions.
• Prepares and/or oversees the preparation of various reports such as statistical, attendance, analysis of operations, program assessments, supervisory reviews and special reports upon requests.

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting…