Operations Manager

Description Primary Accountability

• Responsible for the effective and efficient operations of the Operational Service Center. The Operations Manager will provide leadership and management to the entire field staff assigned to the operations center to ensure that the Company’s policies, procedures, and core values are maintained

• Lead Field Supervisors to perform Environmental Contracting Services per company standard of operations.
• Ensure a culture of safety which is nurtured by ensuring the following: adherence to Company’s Core Values, OSHA regulations, coordination of safety initiatives with the Company’s Director of Health and Safety, and well attended and organized Safety Committee Meetings.
• Provide accountability and immediate feedback on operational staff performance.
• Initiate and execute performance improvement plans (PIP) to ensure all field staff meets their performance goals.
• Monitor all controllable operating expenses, such as labor, materials, and equipment expense, to ensure operations are profitable.
• Collaborate with Project Management to ensure proper Scope of Services is defined and projects are executed per contracted agreements with clients.
• Continually strive to role model and steward the Company’s core values:
  Safety, Integrity, Accountability, & Quality.
• Assist Operations Coordinator in acclimating new field employees to their roles and responsibilities, safety and work requirements, paperwork, being on-call and other expectations.
• Conduct annual performance reviews for the Service Center’s Field Staff so that each person has both positive and constructive feedback in addition to a set of goals and training plan for the upcoming operations year.
• Maintain positive client relations by proactively addressing client concerns whenever possible.
• Spend 30-50% of time in the field, monitoring Quality and Safety on job sites.
• Collaborate with the Waste Manager to strictly adhere to all regulations and procedures regarding the handling of Hazardous and Non-Hazardous materials.
• Develop and participate in monthly operations meetings to promote leadership among the staff.
• Take personal accountability for professional development so that continuous improvement and learning are apparent.

• Maintain a rolling turnover percent of