Remote Monitoring Center Specialist

Modern Controls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, and New Jersey. With over 200 employees and a fleet of 160 service vehicles, our team installs, maintains, and designs Building Automation and HVAC systems that help facility managers optimize building performance and control operating costs.

• Monitor BAS alarms and alerts in real time across multiple client sites.
• Triage and prioritize alarms based on severity, impact, and system criticality.
• Perform initial diagnostics and determine root causes of system issues.
• Escalate critical alarms to field technicians or facility managers as needed.
• Maintain accurate alarm logs, incident reports, and resolution documentation.

• Perform remote programming changes, updates, and system tuning for BAS platforms.
• Modify control sequences, setpoints, schedules, and logic to optimize performance.
• Support commissioning activities and validate system functionality remotely.
• Troubleshoot integration issues between HVAC, lighting, and other building systems.

• Analyze system trends, energy usage, and performance data.
• Identify opportunities for energy savings and operational improvements.
• Implement continuous commissioning strategies to enhance system efficiency.
• Generate performance reports and dashboards for internal teams and clients.

• Serve as a technical resource for clients, field technicians, and project teams.
• Provide remote assistance and guidance during troubleshooting and maintenance.
• Communicate system status updates and recommendations clearly and professionally.

• Assist in developing standard operating procedures (SOPs) for the RMC.
• Contribute to process improvements, automation tools, and monitoring strategies.
• Support onboarding and training of new team members.
• Participate in expanding service offerings and scaling the monitoring center.

• Associate's or Bachelor's degree in Engineering, HVAC, Building Automation, or related field (or equivalent experience).
• 5+ years of experience with Building Automation Systems.
• Hands-on experience with Johnson Controls (e.g., Metasys) and/or Distech Controls (e.g., Eclypse, Niagara‑based systems).
• Strong understanding of HVAC systems, controls logic, and networked systems.
• Experience with BAS programming, graphics, and alarm configuration.
• Ability to interpret control drawings, sequences of operation, and system schematics.

• Experience with Niagara Framework (e.g., N4 certification).
• Knowledge of BACnet, Modbus, and other communication protocols.
• Familiarity with energy management and analytics tools.
• Prior experience in a remote operations or monitoring center environment.

• Strong analytical and troubleshooting skills.
• Attention to detail and situational awareness.
• Effective written and verbal communication.
• Ability to multitask and prioritize in a fast‑paced environment.
• Self‑motivated with a focus on continuous improvement.

• Remote or hybrid work environment with potential shift coverage (including evenings/weekends if required).
• Fast‑paced, technology‑driven operations center.
• Collaboration with distributed teams across multiple locations.

• 100% Company paid Health insurance
• 401(k) Safe Harbor retirement plan with company match
• 3 weeks paid time off
• Dental & Vision insurance
• Health savings account with company contribution
• Employer Paid Life insurance ($50,000)
• Tuition reimbursement
• Short & Long Term Disability Insurance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We believe that the Service we provide, the Technology we offer and the Craftmanship we stand behind are the pillars that define us.