Order Fulfillment Associate

Job Summary

The Order Fulfillment Associate with The Restaurant Store is responsible for assisting the Order Fulfillment Manager with various aspects of the customer order process for a retail branch location. The Associate will achieve a variety of operational goals through effective order entry, management, and fulfillment strategies that align with the sales, purchasing, and inventory teams.

• Provide friendly, efficient service at the express pick‑up area by completing accurate register transactions, verifying memberships, loading customer orders, and expediting checkout to minimize wait times.
• Drive completion of open customer orders as directed by the Order Fulfillment Manager and/or Specialist.
• Support the growth and customer utilization of online ordering and all order fulfillment options within the market reach of the branch location.
• Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for customers.
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals.
• Maintain cleanliness and organization of registers, customer orders, and the express pick‑up area of the location.

• Work is performed while standing and/or walking, up to and including 9 hours per day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights up to 50 lbs.

• Minimum of 1 year of relevant experience in retail and/or supply chain management.
• High school diploma or GED, or equivalent combination of education and experience.

• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and experience with CRM systems and project management tools.
• Strong analytical and problem‑solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple, concise way.
• Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment.
• Ability to quickly adapt as business needs change; address difficult situations with diplomacy and emotional intelligence.
• Service leadership approach with a demonstrated desire to exceed expectations.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
• On‑Site Fitness Centers
• Dog‑friendly Offices