Guest Experience Supervisor

Guest Experience Supervisor – Dash In

Location: Dash In – 154 N Pulaski Hwy, New Castle, DE
Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Join the Dash In Team as a Front of House Guest Experience Supervisor.

Collaborate with the Guest Experience Manager and Store Manager to build and train a high‑performing team of retail associates.

• Ensure smooth front‐of‐house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED – or ability to complete employer‑paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active Serv Safe Certification (a plus).

At Dash In, we drive innovation, provide exceptional value, and foster a great work environment. Your growth and development are our priorities.

• Paid Time Off:
  Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave:
  Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• 401(k) with employer‑matched contribution and financial planning assistance.
• Affordable medical, dental, and vision plans with an option for a health savings account.
• Pet insurance, basic life insurance, and short‑ and long‑term disability coverage.
• Opportunities to advance in the Mid‑Atlantic Region.
• Employee discounts: free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

We’re excited to meet you and welcome you into our family! Apply now, and let's create greatness together.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.