Inside Sales Representative

Inside Sales Representative – This position supports all customer-related activities related to in‑house orders as assigned, based out of the New Castle, DE regional service center.

• Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for accurate preparation of cost estimates and application of appropriate margins to quotes.
• Evaluate & implement customer requirements for the repair, modification, or upgrade of customers’ equipment.
• Complete quote & order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
• Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested; occasional travel may be required.
• Coordinate between Sales, Engineering, Operations, and Customers, and provide technical support to suppliers & customers as needed.
• Achieve business plan goals related to customer service levels: timeliness of response to customers, profitability, and on‑time delivery.
• Expedite orders by working with purchasing and production teams as needed.

• Administrative and organizational skills to manage both cost and lead‑time data.
• Works independently and collaboratively within a team.
• Ability to multitask and set priorities.
• Strong communication skills (verbal & written).
• Meet deadlines with a high degree of accuracy.

• Applicant must have a bachelor’s degree and a minimum of 2 years’ experience, or a high school diploma and 5+ years of customer service experience.
• Ability to work as a member of the company’s customer service and engineering teams on various orders.
• Excellent computer skills (proficient in Microsoft Office software) and strong written and verbal communication skills.
• Working knowledge of ERP systems, preferably Epicor.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Job Segment: Inside Sales, Sales Rep, Telemarketing, Supply Chain, Sales, Operations