Senior Associate, Communications

Overview

When you join Sallie Mae, you become a champion for all students, helping them plan their higher education, finish successfully, and prepare for life after school. Our mission is to power confidence in students’ unique journeys by providing guidance and support at every stage.

• Assist in the development and execution of communication projects across all channels, including the creation, revision, and implementation of communication materials.
• Create high‑quality written content for letters, emails, online content and chatbot scripting, ensuring consistency in messaging and brand voice.
• Collaborate with internal stakeholders to gather information and insights for content creation.
• Coordinate quick responses to issues requiring remediation with relevant business, IT, and risk partners.
• Handle multiple projects on tight timelines and serve as a subject‑matter expert for processes, programs, and products related to applicable communications.

• Excellent written and verbal communication skills, with the ability to write for a variety of audiences and communications.
• Strong organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
• Familiarity with various communication channels, including digital platforms, print, and email.
• Detail‑oriented mindset with a commitment to accuracy and quality.
• Highly proficient in communication tools and software, such as content‑management systems, Policy Tech, and Microsoft Office products (Word, Excel, PowerPoint).
• Expertise in using Microsoft Word to track and review document edits.
• Strong problem‑solving and independent decision‑making skills.
• Ability to work effectively in a team environment, collaborate with colleagues at all levels, and build positive relationships.
• Strong sense of ownership, proactive initiative, adaptability, and ability to thrive in a fast‑paced, dynamic work environment.
• Experience in the financial industry.
• Writing sample and document revision required.
• Bachelor’s Degree in English, Marketing, Communications, or Journalism or equivalent.
• Preferred: 5+ years in the financial industry (preferably marketing‑ or service‑related roles). 1-2 years of project management experience.

The Americans with Disabilities Act of 1990 prohibits discrimination by employers in compensation and employment opportunities against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of the job.

• Competitive base salaries and bonus incentives.
• Generous PTO, floating holidays and 12 federal holidays observed.
• Support for financial well‑being and retirement (401(k) with employer match).
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more.
• Employer‑paid short‑term/long‑term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Access to on‑site staffed fitness centers (in Delaware) and gym subsidy for locations outside Delaware.
• Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives.
• Tuition reimbursement and family scholarship programs.
• Career development and training opportunities.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.