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Customer Service Representative

Job in New Castle, New Castle County, Delaware, 19720, USA
Listing for: Medium
Full Time position
Listed on 2026-08-07
Job specializations:
  • Sales
    Inside Sales, Sales Representative, Sales Development Rep/SDR, Outside / Field Sales
Salary/Wage Range or Industry Benchmark: 80000 USD Yearly USD 80000.00 YEAR
Job Description & How to Apply Below

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role
  • Includes base pay — plus uncapped commission potential
  • Uncapped upside — Top performers earn $80,000+ yearly with commission
  • Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
  • Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
  • Reliable time off — PTO after 90 days
  • Real growth pathFast-track promotion opportunities in a recognition-based culture
What You'll Do
  • Make high-volume outbound calls to warm and hot leads
  • Respond to inbound leads within minutes
  • Book roofing appointments for Sales Reps quickly and accurately
  • Keep CRM (Service Titan) records clean and up to date
  • Follow up relentlessly on unbooked or aged leads
  • Work closely with outside sales and installation teams
  • Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month
You’ll Thrive Here If You're
  • High-energy and competitive by nature
  • A strong, confident phone communicator
  • Motivated by a tracked, KPI-driven environment
  • Organized, detail-oriented, and self-motivated
  • A fast learner with strong follow-up discipline
  • Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.

Build a career with us at Wow Roofing!

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