HVAC Service Technician

Burns & McBride – Service Technician

Welcome to Burns & McBride Home Comfort, where every day presents an opportunity to make a difference in the lives of our customers and the communities we serve.

We are on a mission to redefine what it means to deliver top-tier HVAC services, and we’re looking for a dynamic individual to join us on this exhilarating journey as an HVAC Service Technician.

• Great Pay!
• 401(k) with Company Match
• High‑quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short‑Term Disability Insurance, Life Insurance, and Long‑Term Disability Insurance
• Opportunities for growth throughout our Sila Services Family of companies!
• Paid Holidays
• Paid Time Off (PTO) that starts day 1!
• Parental Leave
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

• Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy‑saving recommendations; maintaining customer satisfaction rate through post‑service surveys and feedback; striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning A/C systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, and other HVAC equipment, recommending appropriate solutions and discussing options with customers.
• Achieving a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on‑call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. Final hiring decisions are made by humans. Compensation includes the stated hourly wage range plus commissions and bonuses.