HVAC Service Technician

Burns & McBride - Service Technician

Welcome to Burns & McBride Home Comfort. We are looking for an HVAC Service Technician to maintain and service residential HVAC systems.

• Great Pay!
• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Opportunities for growth throughout our Sila Services Family of companies!
• Paid Holidays
• Paid Time Off (PTO) that starts day 1!
• Parental Leave
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

• Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy‑saving recommendations. Maintaining customer satisfaction through post‑service surveys and feedback. Striving to exceed expectations and resolve concerns promptly.
• Effectively diagnosing and repairing malfunctioning A/C systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, and other HVAC equipment, recommending solutions and discussing options with customers.
• Achieving a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within the defined time frame, ensuring customer comfort and building trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating in our on‑call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.
• Maintaining accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned.

$20 - $40 an hour

Compensation includes the stated hourly wage range plus commissions and bonuses.