Motor Vehicle Associate III

Motor Vehicles

This is the expert level of work, independently applying subject matter expertise in three motor vehicle functional areas of driver or vehicle services. At this level, employees are interchangeable between their assigned sections based on operational need.

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions, including driver license, , titles, registrations, insurance and driver improvement fees, penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement, and International Registration Plan. Ensures all fees and deposits are reconciled and deposited correctly.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.
• Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.
• Accesses multiple manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
• Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
• Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.
• May administer vision, written, oral, and/or road examinations to evaluate drivers’ knowledge and skills to safely operate motor vehicles.
• May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes off‑site inspections for verification or assignment of vehicle identification number.
• May operate manual and computerized vehicle testing equipment.
• Prepares a variety of records and reports.

• Two years experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolving deficiencies, interpreting information, and tracking and monitoring activities.
• Two years experience in customer service, providing prompt, accurate, and courteous service to customers seeking information, answering requests quickly, ensuring customer satisfaction, and responding to complaints.
• Two years experience applying motor vehicle laws, rules, regulations, standards, policies and procedures.
• Two years experience using an automated information system to enter, update, modify, delete, retrieve, inquire and report on data.
• One year of experience operating equipment used in driver or vehicle services such as motor vehicle document scanners, authenticators, credential printers, brake machines and/or vehicle emissions testing equipment.
• Know…