Warehouse Manager

Position Summary

The 2nd Shift Warehouse Manager is responsible for overseeing all day-to-day warehouse operations within a fast-paced 3PL environment, ensuring accurate and timely receipt, storage, and fulfillment of client inventory. This role is accountable for leading a team of supervisors and associates, maintaining high standards of safety, quality, and productivity, and building strong relationships with 3PL clients. The ideal candidate brings deep logistics expertise, a data-driven mindset, and a passion for operational excellence.

• Direct all inbound and outbound warehouse operations including receiving, put away, order picking, packing, and shipping.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency, accuracy, and efficiency across all functions.
• Monitor key performance indicators (KPIs) such as order accuracy, on-time shipment, inventory accuracy, and labor productivity.
• Manage labor planning including scheduling, overtime control, and temp staffing to align with client volume fluctuations.
• Oversee cross-docking, value-added services (VAS), kitting, and special client programs as required.

• Maintain high inventory accuracy through cycle counting programs, root cause analysis, and corrective action planning.
• Partner with the WMS (Warehouse Management System) team to ensure system integrity, transactional accuracy, and process improvements.
• Investigate and resolve inventory discrepancies, shortages, and damages in a timely manner.

• Serve as a primary operational point of contact for assigned 3PL clients, ensuring SLA compliance and proactive communication.
• Participate in client business reviews, presenting operational metrics and identifying areas for service improvement.
• Collaborate with Account Management and Business Development teams to support onboarding of new clients and business opportunities.

• Recruit, hire, train, and develop a high-performing team of supervisors, leads, and warehouse associates.
• Conduct performance reviews, provide coaching and feedback, and manage disciplinary actions in alignment with HR policies.
• Foster a culture of accountability, continuous improvement, and team collaboration.

• Ensure strict adherence to OSHA regulations, company safety policies, and client-specific compliance requirements.
• Lead safety meetings, incident investigations, and corrective action plans to maintain a zero-incident workplace.
• Oversee proper operation and maintenance of material handling equipment (MHE) including forklifts, pallet jacks, and conveyor systems.

• Manage department budget including labor costs, supplies, and equipment maintenance; identify and implement cost-saving initiatives.
• Champion Lean, 5S, and continuous improvement methodologies to drive operational efficiency.
• Prepare and present operational reports and action plans to senior leadership.

• 5+ years of progressive warehouse or distribution center management experience, with at least 2 years in a 3PL environment.
• Proven track record managing teams of 25+ employees across multiple shifts.
• Strong proficiency with Warehouse Management Systems (WMS).
• Solid understanding of inbound/outbound logistics, inventory management, and order fulfillment best practices.
• Demonstrated experience managing client relationships and SLA delivery in a multi-client 3PL setting.
• Working knowledge of OSHA regulations and warehouse safety standards.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); comfort with data analysis and reporting.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• APICS CSCP, CPIM, or equivalent supply chain certification.
• Lean Six Sigma certification (Green Belt or higher).
• Experience with RF scanning, automation systems, or conveyor technology.
• Bilingual (English/Spanish) strongly preferred.

This role operates primarily in a warehouse/distribution center environment. The position requires the ability to work in varying temperatures,…