Admissions Concierge

ADMISSIONS CONCIERGE

Join the WeCare Team at Jameson Care Center!

WeCare Centers at Jameson Care Center is actively seeking a motivated ADMISSIONS CONCIERGE for our community in New Castle, PA
. The ADMISSIONS CONCIERGE is responsible for providing a consistent, structured, and high-touch welcome experience to new residents and their families while supporting the admissions team in ensuring seamless transitions into and out of the facility.

• Conduct follow-up rounding on prior week's new admissions to assess satisfaction and unresolved concerns
• Review how new admissions fared over the weekend, liaising with nursing, dietary, housekeeping, and therapy
• Identify discharges expected this week and ensure discharge planning needs are in place
• Confirm readiness for all scheduled admissions (room setup, signage, supplies)
• Coordinate with nursing, dietary, and housekeeping to ensure a positive first-day experience
• Greet new admissions and families upon arrival, assist with orientation, and initiate welcome rounds
• Begin admission tracking documentation for new arrivals
• Conduct general satisfaction rounds on long-term care units
• Serve as liaison between families and department leaders to address concerns quickly
• Reinforce facility amenities, activities, and contact information
• Maintain and update the Admissions Tracker, documenting each new admission with dates, feedback, and key milestones
• Ensure all residents discharged this week have been offered surveys and Google review cards
• Begin compiling the weekly Concierge Report, noting trends, follow-ups, and survey outcomes
• Other job duties as assigned

• Previous customer service experience
• Previous healthcare experience

• Employee Referral Bonus
• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Benefits
• Same Day Pay
• EAP
• 401k

Join our dynamic team and become a part of the WeCare difference! Apply now to become an ADMISSIONS CONCIERGE at WeCare Centers at Jameson Care Center!